Department: Missionary and Donor Financial Services
Location: ABWE Headquarters, New Cumberland, PA
Job Type: Part-Time/Hourly/Non-Exempt
Supervisor: Director of Missionary and Donor Financial Services
Supervisory Responsibility: None
Mission/Vision: Fulfilling the Great Commission by multiplying leaders, churches, and missions movements among every people.
Job Summary/Primary Role: Responsibilities for this job include but are not limited to performing all aspects of donation entry, providing cross functional support to the Missionary and Donor Financial Services team, and providing customer support to donors, churches, and missionaries.
Essential Functions and Responsibilities include but are not limited to:
- Answers phone calls to the Donor Services/Missionary Finance phone line.
- Replies to e-mail inquiries to Donor Services from donors and missionaries.
- Provides website assistance for donors and missionaries.
- Reviews and processes one time/recurring donations from website, phone calls, and other sources.
- Processes refunds for event payments and donations as needed.
- Maintains and updates donor information.
- Provides International Headquarters database assistance.
- Performs other duties or special projects as required or as assigned.
Qualifications: Ability to pass background check and all necessary clearances as mandated by the Commonwealth of Pennsylvania.
Education: High School diploma or equivalent.
Minimum Prior Experience Required: Previous experience in an office setting or similar, preferred.
Necessary Attributes:
- Joy-filled personal faith rooted in Jesus Christ and a heart to serve.
- Detail oriented and organized.
- Strong computer skills and an ability to learn programs and software quickly and with ease.
- Takes initiative and self-disciplined.
- Strong relational skills.
- Energetic and pleasant phone etiquette.
- Strong communication skills.
- Able maintain a calm demeanor under stress.
- Able to work alone or in a team environment.
Christian Life:
ABWE is a Christian organization, and it is necessary that employees possess and maintain a lifestyle that is above reproach. Employees are encouraged to participate in staff events including corporate and departmental prayer times and staff meetings and lunches.
All ABWE employees must:
- Be a believer in the Lord Jesus Christ and able to articulate a personal testimony of salvation.
- Be walking in Christ-like obedience to Biblical standards in ways that evidence a transforming relationship with Jesus Christ, particularly as outlined in ABWE’s Christian Code of Conduct.
- Be a current and active member and/or regular attendee of a like-minded local church that aligns doctrinally with ABWE.
- Be able to fully support ABWE’s mission, vision, core values, doctrinal statement, and ministry philosophy.
- Be able to follow all guidelines set forth in the ABWE Policy Manual and IHQ Staff Handbook.
Physical Demands and Work Environment: The physical demands are minimal and typical of similar jobs in comparable organizations, including extended periods of time sitting at a desk. The work environment is representative and typical of similar jobs in comparable organizations. While performing the duties of this job, the employee is regularly required to sit for extended periods of time, talk or hear; perform fine motor, hand, and finger skills in the use of a keyboard, telephone, or writing. The employee is frequently required to stand, walk, and reach with arms and/or hands. Specific vision abilities include close vision, distance vision, depth perception, and the ability to adjust focus. The employee will spend their time in an office environment with a moderate to high noise level. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.